Customer success story

Capture the reasons why customers choose Xendit over other payment gateways, and how our solutions overcome their challenges, ultimately impacting their business.

Why is customer success story important?

Customer success stories offer tangible proof of your product's effectiveness, establishing trust and credibility with potential customers. They humanize your brand, facilitating easier connections with prospects and boosting conversion rates. Unlike in B2C scenarios, obtaining genuine user reviews can be more challenging in B2B settings, especially with enterprise-focused clients. Therefore, interview-based customer success stories serve as valuable alternatives to user-generated content (UGC).

How to choose the right merchants

alignment with sales goals
which products we want to prioritize coverage for

For example, if travel is sales' focus industry this year, then we can look for some travel merchants (i.e. hotel, OTA) and since cards is usually the most popular payment in this industry, we can highlight the cards payment.

Understanding customer's pains and how our product solves the pain

Always focust on top 3 things: challenge, solutions (product suits) and result.

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Tiket.com

Maintain smooth payment during ticket war with Xendit

Qoala

Processes claims and incentives 86% faster with Xendit Payouts

Mekari

Balance its books accurately every time—all while working 5x faster

BPJSTK

Eases the Payment Process for Thousands of Informal Workers With Xendit Recurring Payment

How to use to maximise result?

Customer success stories should be integrated with other campaigns and aligned with the company's overarching goals. Here are some channels to display customer success story

Sales deck to help outbound team won the opportunity
Display on Event to showcase how benefiting our product is to customers
White paper on 3rd party or owned website
Other campaigns

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